Privacy Policy

Last updated: April 10, 2026

AUSTER Co., Ltd. (“we”, “us”, “our”, website: https://www.austercarbon.com/en/) is committed to protecting the privacy and personal data of users visiting our website, submitting inquiries, or using our services. This Privacy Policy explains how we collect, use, store, protect, and process your personal information.

1. Information We Collect

We may collect the following information:

• Personal data voluntarily provided, including name, phone number, email address, company name, and inquiry content;
• Log information such as IP address, browser type, access time, and browsing behavior;
• Other information submitted through contact forms, comments, or customer service.

2. Purpose of Use

We use collected information only for:

• Responding to your inquiries and providing customer support;
• Improving website performance and user experience;
• After-sales service, technical support, and client management;
• Complying with applicable laws and regulations.

3. Information Sharing and Disclosure

We will not sell, rent, or illegally share your personal information with third parties except:

• With your explicit consent;
• As required by laws, courts, or government authorities;
• To protect our legitimate rights, user safety, or public interests;
• To trusted partners who assist with operation, tech support, or services under strict confidentiality obligations.

4. Data Security

We implement reasonable technical and organizational measures to safeguard personal data against leakage, loss, misuse, unauthorized access, or disclosure. However, absolute security cannot be guaranteed due to the nature of the internet.

5. User Rights

You may:

• Access or correct your personal information;
• Request deletion of your data where legally permissible;
• Opt out of non-essential marketing communications.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience. You may disable cookies in your browser, though some functions may be affected.

7. Policy Changes

We may update this policy occasionally. The revised version will be posted on this page.

8. Contact Us

If you have questions about this Privacy Policy, please contact us through our official website.